Last Updated: 15.02.25
Policies
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a $10 late fee or require rescheduling.
4. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: Prices are based on the size, breed, and condition of your pet. A final quote will be provided during check-in.
5. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: hello@horizoncollective.com
Phone: +44 (0)20 3876 5432
Address: 5-7 Tanner Street London, SE1 3LE United Kingdom
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
3. Late Arrivals
Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.
Fees: Late arrivals may incur a $10 late fee or require rescheduling.
4. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Deposits: A 20% deposit may be required for first-time clients or large bookings.
Pricing: Prices are based on the size, breed, and condition of your pet. A final quote will be provided during check-in.
5. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email: hello@horizoncollective.com
Phone: +44 (0)20 3876 5432
Address: 5-7 Tanner Street London, SE1 3LE United Kingdom